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優化營商環境簡報(第四期)落實差距 創新作為 打造便捷高效政務服務環境
信息來源: YABO平臺優化營商環境辦公室 | 發布時間: 2020-08-13

 

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六是實行“好差評”評價。滿意度是群眾對窗口部門服務水平和服務質量的反饋,是群眾辦事體驗的“晴雨表”。窗口服務工作有沒有做到位,群眾的評價最客觀、最實在。在局黨組的大力支持下,投入大量資金,在各進駐部門窗口安裝了服務評價器,讓服務對象進行服務滿意度現場評價。“好差評”評價覆蓋了1364個服務事項、35個進駐部門、200名政務服務人員。下步,政務中心還將嚴格考核獎懲,將“好差評”評價結果作為各窗口年度目標考核內容,作為窗口工作人員年度考核重要內容,作為評先評優的重要依據等方式強化結果運用,倒逼服務窗口持續優化服務,提升群眾對窗口服務的滿意度,力爭使企業和群眾,走進中心大廳辦事的時候,會有像網購一樣的“順滑感”和體驗感。 


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